Vivilumens

ABOUT US

The Brand Story

VIVILUMENS Technology was founded in November 2018.Beginning with a series of smart home lighting solutions, we have been hammering at lighting up the beauty in every corner to offer you cosiness at home. For those of you who are looking to make the most out of your environment, we are continuously focusing on creating perfectly crafted smart-home lighting devices to transform your space however you wish. We are developing products that can improve the lives of all who are involved.

 

International shipping rate applies to ALL regions, transit time 7-14 Days. 

VIVILUMENS Bedside Lamp is a multi-purpose lamp for your relaxing and cozy lifestyle. It has brightness dimming, fast wireless phone charging, white noise playing and Bluetooth speaker functions. The lighting arch rotates 180 degrees with smooth damping. It can hold the mobile phone in both horizontal and vertical positions for viewing different formats of content.

Enjoy your relaxation time with the VIVILUMENS bedside lamp!

Attention:

• Wireless charging function is enabled ONLY when the device is plugged in.

• Make sure your cell phone has wireless charger function.

          Mobile devices that supports wireless charging mainly include:

      Apple: iPhoneX, iPhoneXR, iPhoneXS, iPhoneXSMax, iPhone 8, iPhone 11, iPhone 12,   iPhone 12 pro, iPhone 13 (mini, pro, pro max)

      Samsung: GalaxyS6, GalaxyS7, GalaxyS8, GalaxyS9, GalaxyS10, GalaxyS10+, Note8,    Note9, Note10, Note20

      Huawei: Mate RS, Mate 20 Pro, Mate 20 RS, Mate 30 Pro, Mate 40 Pro,  P30 Pro, P40 Pro

      Xiaomi: MIX2S, MIX3, Mi9, Mi10, Mi11 / OPPO Ace2 /Vivo X70 Pro+

• USB adaptor is not included, use QC 3.0 chargers for the best performance.

 

We offer free home delivery to multiple locations in the United States (Except Alaska, Hawaii, Puerto Rico, American Samoa,The Territory of Guam，) and Canada from our local warehouse. The domestic shipping takes between 3-5 days depending on the destination.

 

The transit time of the international orders is 7-14 working days. If you can't see the shipping option at the checkout, please contact our support team via email service@ezvalo.com.

 

We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day. We use UPS, USPS, FedEx and DHL, to ship your orders very tightly sealed.

 

Please note :  In the instance of a stockout, the international shipping rate will apply automatically to your order. Check the product pages for the lasted update on stock availability in your region or contact us on service@vivilumens.com.

 

Order Shipment Times:

Most orders placed before 11:30 a.m. PST will be shipped on the same business day. Orders placed after 11:30 a.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.

Order Verification:

While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.

Inspecting Your Order When It Arrives:

If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:

Make sure that you have received the correct item.
Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send email our customer service team at service@vivilumens.com. We will provide you with additional instructions to get your order corrected.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Click here for Return & Refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atservice@vivilumens.com. Please note that returns will need to be sent to the following address:Unit 1602, 16th Floor, No. 166, Huangpu Park West RoadHuangpu District, Guangzhou, 510700 Guangdong Province, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@vivilumens.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@vivilumens.com.