Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to process and ship your order as quickly as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Time

United States: 5–10 business days

Canada: 7–12 business days

Other Countries: 10–20 business days

Shipping times may vary due to customs delays or high-volume periods.

Shipping Fees

Shipping fees are calculated at checkout based on your location and shipping method.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact us at service@vivilumens.com, and we will assist you.